Refund & Return Policy

Store Name: SproutTech
Website: www.sprouttech.us
Email: info@sprouttech.us
Phone: +1 (630) 621-3515
Address: 2443 Fillmore St #380-8505, San Francisco, CA 94115, United States

Our Return Policy

At SproutTech, we want every customer to enjoy a positive shopping experience when choosing canvas prints and decorative wall art for their home or workspace.

Eligible products may be returned within 14 days of delivery.

To qualify for a return, artwork must be unused, undamaged, and in its original condition. Original packaging, protective materials, and included accessories should be retained whenever possible.

Products that have been hung, modified, damaged after delivery, or otherwise altered by the customer may not qualify for a standard return unless they arrived defective or incorrect.

How to Request a Return

To begin a return, please contact our customer support team at info@sprouttech.us within 14 days of receiving your order.

Please include:

• Your order number.

• The name or description of the artwork.

• The reason for requesting a return.

• Clear photographs if the product is damaged, defective, or incorrect.

Our team will review your request and provide return instructions when applicable.

Please wait for return authorization before sending any artwork back.

Damaged or Defective Artwork

We recommend inspecting your canvas artwork promptly after delivery.

If your product arrives with a damaged frame, torn canvas, printing defects, missing components, or other noticeable problems, contact us as soon as possible.

Please provide your order number and photographs showing the affected area, the complete artwork, and the packaging where relevant.

After reviewing the information, we will determine an appropriate solution, which may include a replacement or refund.

Incorrect Products

If you receive artwork that differs from the design, size, or product ordered, please contact us with your order details.

We will review the issue and provide appropriate assistance.

Custom and Personalized Artwork

Customized, personalized, or made-to-order products may have different return conditions, which will be communicated on the applicable product page before purchase.

These conditions do not affect any mandatory rights or remedies available under applicable law.

Return Shipping

If a return is required because of a verified printing defect, shipping damage, or an error on our part, we will provide appropriate assistance with return shipping arrangements.

For returns resulting from personal preference or a change of mind, customers may be responsible for return shipping costs unless otherwise required by law.

Please use suitable protective packaging to prevent additional damage during transportation.

Refund Processing

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after processing for the funds to appear, depending on your bank, card issuer, or payment provider.

Exchanges

Exchanges are subject to product availability.

If you would prefer a different design, canvas size, or artwork style, please contact our customer support team. In some cases, returning the original item and placing a new order may be necessary.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Cancellation requests cannot be guaranteed once an order has entered production, fulfillment, or shipment.

For personalized or made-to-order artwork, cancellation may not be available after production begins where this restriction was disclosed before purchase and is permitted by applicable law.

Contact Us

SproutTech
Email: info@sprouttech.us
Phone: +1 (630) 621-3515
Address: 2443 Fillmore St #380-8505, San Francisco, CA 94115, United States