Shipping Policy

Order Processing

At SproutTech, we aim to prepare and dispatch orders efficiently while ensuring that canvas artwork is handled with appropriate care.

Most eligible orders are processed within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Personalized, custom, or made-to-order artwork may require additional preparation time. Any special production information displayed on the relevant product page will apply.

Free Standard Shipping

SproutTech offers free standard shipping on eligible orders.

Any applicable shipping fees, upgraded delivery options, or special handling charges will be displayed during checkout before you complete your purchase.

Estimated Delivery Time

For eligible orders within the United States, estimated standard delivery is generally 2–3 business days after processing and dispatch.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Actual delivery times may vary depending on:

• Shipping destination.

• Carrier operations.

• Package size and handling requirements.

• Weather conditions.

• Public holidays.

• Seasonal order volume.

• Transportation disruptions.

• Other circumstances outside our reasonable control.

Artwork Packaging

Canvas prints and framed wall art require suitable protection during transportation.

Depending on the artwork's size and construction, products may be packed with protective materials designed to help reduce scratches, pressure damage, and handling-related issues.

Please handle the package carefully when unpacking your order.

Tracking Information

When tracking is available, shipment details will be sent to the email address associated with your order after dispatch.

Please allow some time for the carrier to scan the package and update its tracking information.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please verify your street address, apartment or suite number, city, state, and ZIP code before submitting your order.

If you notice an error, contact us immediately at info@sprouttech.us.

Address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the shipping carrier.

Delivery Delays

Although we work to prepare orders promptly, delays may occasionally occur because of severe weather, carrier disruptions, public holidays, transportation conditions, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact our customer service team with your order number.

Missing or Undelivered Packages

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking your front entrance and usual delivery area.

• Checking with household members or building reception.

• Reviewing the latest carrier tracking details.

• Contacting the shipping carrier where appropriate.

If further assistance is needed, contact SproutTech.

Damaged Artwork

Please inspect your canvas artwork promptly after delivery.

If your order arrives with a damaged frame, torn canvas, printing damage, or other visible issues, contact us as soon as possible.

Provide photographs of the artwork, affected areas, and packaging so our team can review the situation.

International Shipping

International shipping availability may vary by destination.

Where international delivery is supported, applicable shipping fees, estimated arrival times, customs duties, and taxes will be displayed at checkout where available.

Customers may be responsible for import duties, customs fees, and taxes imposed by the destination country unless otherwise stated.

Contact Us

SproutTech
Email: info@sprouttech.us
Phone: +1 (630) 621-3515
Address: 2443 Fillmore St #380-8505, San Francisco, CA 94115, United States